Fast Track Course: Observation: Go, See and Ask “Why?” in the Diagnostic Laboratory

2.5 Contact hours ($24.99)

Greetings and Welcome to Observation in the Diagnostic Laboratory: Go and See and “Ask Why”

Observation in the Diagnostic Medical Laboratory is a “go and see” event that allows us to understand actual value-add activities in comparison to wasteful defective processes. We will discuss types of waste in the laboratory and understand how to conduct an observation in the area of focus. We will understand how to follow a unit of work through the process in order to gain an understanding of the process details that include the origin, reason and path of a defect. This could be a specimen, patient or a file. Once we understand all aspects of the defective path, we can redesign the process by application of the 4 Rules of Work Design to effectively translate wasteful processes into value-add by the scientific method of problem solving. This course is instrumental to learn the skill “go and see” to the place where the work is happening and ask why, gather data and verify assumptions. As a part of this course,  you will learn new techniques to systematically identify and resolve problems within the organization and redesign a new process.

Learning Objectives: At the end of this course the learner will be able to:

• Identify processes with the potential for defects
• Describe types of waste applicable to the laboratory
• Explain how the 4 rules of work design effectively translate into laboratory process improvements
• Outline activities to conduct a“go and see observation event”

As a part of this lesson, the learner will complete the following:

• Several short instructional videos- Ensure to view the entire video
• Quiz to test your understanding of the material
• No assignment is required as a part of this course