Free Quality Tool Lesson!
In this module, you will learn to see and understand variation in healthcare processes.
Understanding variation is critical to determining which of many possible responses are appropriate for resolving an issue. After you have completed this lesson, you will be able to identify the two main sources of variation in healthcare, will understand the distinctions between the two and will be able to detect special cause variation.
This lesson includes:
One 14 minute video
Course references can be accessed in the Materials tab at the top of this page.
Wheeler DJ. (2000) Understanding variation – the key to managing chaos. 2nd ed. Knoxville: SPC Press.
Anhøj, J., Wentzel-Larsen, T. (2018) Sense and sensibility: on the diagnostic value of control chart rules for detection of shifts in time series data. BMC Med Res Methodol 18, 100. https://doi.org/10.1186/s12874-018-0564-0