Introduction to Six Sigma: The Define Phase

In this workshop we will review the Define Phase of Six Sigma as applied to laboratories. We will discuss the problem, requirements from the customer perspective and explore the data necessary to understand the problem. The Define Phase include the following topics:

1. Developing the charter
2. Key Performance Indicators (KPI)
3. Organizational Goals
4. Understanding the customer
   • Voice of the customer
   • Critical to quality Characteristics
     • Translate customer requirements into statements