Expert training for healthcare, with emphasis on the diagnostic laboratory.

Expert training for healthcare, with emphasis on the diagnostic laboratory.

Free Courses

Enhance your understanding of process improvement tools using these free courses 

Free Course Variation


Free Course: In this brief lesson you will learn about the causes in process variation in healthcare and why understanding variation is important.

Free Tool Run Chart

Run Chart

Free Course: The run chart is a useful tool for determining the type of variation your process exhibits. This short lesson covers how to create and interpret a run chart.

Control Chart Free Lesson

Control Chart

Free Course: The control chart is an essential tool for determining whether or not a process change improved performance. This lesson on control charts will teach you how to create and interpret this important statistical process control tool.

Causal Tree

Causal Tree

Free Course: The causal tree is a tool for investigating all of the factors and conditions that allowed a cascade of actions to cause error. In this lesson you will learn how to create a causal tree.

Free Tool Fishbone

Fishbone Diagram

Free Course: This short lesson covers one of the 7 essential quality tools--The Fishbone. The Fishbone is a proven tool for finding the causes of error.

at Work?

Get Improvement tips and tools today

This ebook will change everything you ever thought about eliminating frustration at work. Find the secret to simple process improvements. 

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