Expert training for healthcare, with emphasis on the diagnostic laboratory.

Expert training for healthcare, with emphasis on the diagnostic laboratory.

Certificate Program

LFH A3 101 Healthcare Quiz

Instructions for Taking the Quiz Select an answer for every question. Unanswered questions will be scored as incorrect. There are three possible question types: Multiple Choice: click to indicate your choice. Currently, only one answer can be selected for a multiple-choice question. One Answer can be saved only once. True/False: click to indicate your choice. […]

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LFH VSM 101 Healthcare Case Study

Please follow the link below to read the article about using a Value Stream Map to evaluate a  process in a physician’s office. Lummus, R, Vokurka, R. & Rodeghiero. (September 2006) Improving quality thought value stream mapping: a case study of a physician’s clinic. Total Quality Management and Business Excellence, 17(8): 1063-1075. DOI: 10.1080/14783360600748091.Retrieved from https://www.researchgate.net/publication/232900833_Improving_Quality_through_Value_Stream_Mapping_A_Case_Study_of_a_Physician’s_Clinic. Accessed

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LFH A3 101 Healthcare Unit 1: Forming a Team and Crafting a Problem Statement

This lecture describes forming an A3 team and developing a problem statement. A3 Unit 1 from Laboratory Learning Solutions on Vimeo. The team composition is critical to the success of the team.  Without adequate representation from all parties with a vested interest, the problem analysis and solution development steps may, in the end, break processes

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LFH A3 101 Healthcare Unit 2: Describing the Current State

In this unit, methods for clearly understanding and describing the current condition are presented.  Without a clear understanding of the current state, teams may find themselves solving the wrong problem.  Some studies estimate that 70% of improvement teams fail to realize and hold the gains that come from the team’s work.  It is possible that

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