Laboratory

FT References: Lab

American Society for Quality. “Quality Glossary.” Retrieved from https://asq.org/quality-resources/quality-glossary.  Accessed April, 2020 American Society for Quality. “Value stream mapping.” Retrieved from https://asq.org/quality-resources/lean/value-stream-mapping.  Accessed April, 2020 Deming, W. E. (1986) Out of the crisis. Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study. Liker, J.K. (ed.) (1998) Becoming lean: inside stories of U.S. manufacturers. Portland, OR: Productivity Press. Tague, N.R. (2005) [1995].  The quality

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FT: Additional Reading Lab

Lummus, R, Vokurka, R. & Rodeghiero. (September 2006) Improving quality thought value stream mapping: a case study of a physician’s clinic. Total Quality Management and Business Excellence, 17(8): 1063-1075. DOI: 10.1080/14783360600748091.Retrieved from https://www.researchgate.net/publication/232900833_Improving_Quality_through_Value_Stream_Mapping_A_Case_Study_of_a_Physician’s_Clinic. Accessed April 2020.  Suggested Reading Henrique, DB., Rentes, AF, Filho, MG & Esposto, KF (2016). “A new value stream mapping approach for healthcare

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